Frequently Asked Questions
Please read our FAQ before sending us a message.
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We accept payment via bank transfer,Crypto payment and paysave E-code for specific countries,In case you wish to pay throught paysave let us know which country you are from
Delivery takes two to three days within Europe and outside Europe may take four to five days
Your security and privacy are our top priorities. Our online shop uses industry-standard security technologies to ensure that your personal and payment information is fully protected at all times.
All data transmitted through our website is secured using SSL (Secure Socket Layer) encryption, which prevents unauthorized access and protects your information from being intercepted. Payments are processed through trusted, PCI-compliant payment providers, meaning we never store or have access to your full payment details.
We handle your personal information responsibly and use it only for order processing, delivery, and customer support. Your data is never sold or shared with third parties beyond what is strictly necessary to complete your purchase.
You can shop with confidence knowing that we take every reasonable measure to keep your information safe and your experience secure.
If your order hasn’t been processed yet, we’ll do our best to help. Contact us as soon as possible.
Yes. You’ll receive an order confirmation email shortly after placing your order.
Yes. Once your order is shipped, you’ll receive a tracking link by email.
If your order doesn’t arrive or appears lost, contact us and we’ll investigate and make it right.
You can reach us via email or our contact form — we’re here to help.
Yes. All our products are genuine, sealed, and sourced from trusted suppliers.
We use secure checkout, real payment providers, clear contact information, and verified products. If you ever have a question, our support team is easy to reach.
Send us an email
We’re here to help
If you have a question, need support with an order, or just want more info before buying, feel free to reach out.
How to Reach Us
Email Support
📧 support@buyvapesonline.eu
We usually reply within 24 hours on business days.
Order Help
If you’re contacting us about an order, please include your order number so we can help you faster.
